Shay McConnon

Shay McConnon is one of the few keynote speakers today focusing on conflict management. His programme shows people how to replace conflict with openness, trust, and collaboration. He is the co-founder of People First, an international training and consultancy group that specialises in creating winning relationships in the workplace. He speaks regularly at conferences on people issues and his Winning Relationships Programme TM is used by organisations like Siemens, Sony, Barclays and British Aerospace.

· Understand why we are different from and often difficult for each other
· Learn the 4 steps to diffusing explosive situations
· Deal with power plays
· Learn how to disagree, agreeably
· Create lasting win-win

A content-rich speech, providing delegates with proven techniques for creating winning relationships in the workplace. Each participant receives a copy of Shay's book on Resolving Conflict, which includes a memory card to aid the implementation of the skills.

In many organisations, conflict is the largest reducible cost, eating into time, morale and profits. Managers spend 25% of their time dealing with unnecessary conflict. This is time lost to creative, productive work. Tolerating conflict just does not make good business sense.